Moosepetwear.com™
has a no minimum purchase policy. We actively encourage you to buy only what
you need to accurately test the stability of our products for you application
before committing to larger quantities. If you are using our products for
resale to your own clients, it is your responsibility to insure the suitability
of those products for your clients use.
Moosepetwear.com’s™
liability shall be limited to replacement or refund (as per the guidelines on
this page). Moosepetwear.com™ in not liable for incidental damage or injury
incurred through the use of our products. When purchasing products on this
website or by phone or E-Mail, you expressly agree to this policy.
No Returns or Exchanges on Custom
Designed Pet Wear and Promotional Products:
Custom Designed Pet Wear and
Promotional Products
are defined as any product that is not
in our standard designs listed on our website. This includes: custom sizes,
custom branded product of our standard design or any non-standard variation of a standard design.
Exceptions:
1. If we sent you the wrong product,
Moose Pet Wear™ will refund for the most economical return shipping and
fabricate replacement product as soon as possible.
2. If we sent you merchandise that
is defective in function, please send an E-Mail to: [email protected]
All Returns MUST be authorized by a
moosepetwear.com™ agent (call 541-741-0658 for an RMA return number). This RMA
number MUST be included on
the RMA form and the form MUST
be included with the return. All RMA’s must be shipped within 7 (seven)
business days of receiving your RMA number or they become invalid.
Returns not including a fully filled out
RMA form (including RMA number) may be refused and shipped back at customer’s
expense.
Orders
returned for refund may be subject to a restocking fee.
We reserve the right to resell
any returned products; including, but not limited to: Custom and/or Proprietary
Pet and Promotional Products.
All RMA requests MUST be made
within seven (7) business days of receiving product. Returns must be sent to…
Moosepetwear.com™
Attn: Returns Department
3900 West 1st Ave.
Eugene, Oregon 97402
Exchange ONLY on Collegiate, Non-Custom and Non-Private Branded with Prior
Approval:
We
will, under certain circumstances, take returns for exchange. Exchanges are
subject to the same scheduling parameters as a regular order. Once we receive
the product back at the Moose Pet Wear™ factory, (with all necessary RMA forms
and information completed) and it has been properly processed, your exchange
order will then be placed into the production queue and be processed in proper order.
